Word Count: 159
Character Width: 60


===========================================================

"How To Stop Your Competitors Stealing Your Customers"

    - by Simon Hazeldine MSc BA (Hons) FInstSMM
    

(c) Simon Hazeldine. All Rights Reserved.


===========================================================

Extensive consumer research has indicated that the two
biggest factors that influence customer satisfaction are:

   1) Availability
   2) Accuracy

Therefore the two biggest factors that will lead to a lack
of customer satisfaction are a lack of availability or
inaccuracy!

One of the fastest ways to lose your customers to your
competitors is for you or your products and services to not
be available when the customer wants them.

The second most effective way to lose customers is to not do
what you have promised.  Nothing annoys a customer more than
a salesperson who doesn't deliver on their promises.

If your availability is spot on and you always do what you
say you are going to do then your business will be virtually
bomb proof!

If you've ever tried to sell to a customer who is completely
satisfied with their current supplier then you will know
what I mean!

Don't give your customers a single reason to talk to your
competitors.

===========================================================

 
Simon Hazeldine is a best selling author, professional
speaker and performance consultant. He is passionate
about helping individuals and organisations improve
their performance.

Simon is the bestselling author of Bare Knuckle Selling,
BareKnuckle Negotiating, Bare Knuckle Customer Service
and The Inner Winner

For more valuable information on improving your
sales, profits and performance (including sample chapters
from all of Simon's best selling books) at zero cost to you
visit: http://www.simonhazeldine.com today!

===========================================================